Friday Funnies 12 August 2011

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donw Posted: Fri, Aug 12 2011 8:28 AM

Dead people Credit Cards and Citibank


A lady died this past January, and Citibank billed her for February and March for their annual service charges on her credit card, and added late fees and interest on the monthly charge.  The balance had been $0.00 when she died, but is now somewhere around $60.00. A family member placed a call to Citibank.


Here is the exchange:


Family Member: 'I am calling to tell you she died back in January.'

Citibank: 'The account was never closed and the late fees and charges still apply.'


Family Member: 'Maybe, you should turn it over to collections.'

Citibank: 'Since it is two months past due, it already has been.'


Family Member: So, what will they do when they find out she is dead?'

Citibank: 'Either report her account to frauds division or report her to the credit bureau, maybe both!'


Family Member: 'Do you think God will be mad at her?'

Citibank: 'Excuse me?'


Family Member: 'Did you just get what I was telling you - the part about her being dead?'

Citibank: 'Sir, you'll have to speak to my supervisor.'


Supervisor gets on the phone:


Family Member: 'I'm calling to tell you, she died back in January with a $0 balance.'

Citibank: 'The account was never closed and late fees and charges still apply.'


Family Member: 'You mean you want to collect from her estate?'

Citibank: (Stammer) 'Are you her lawyer?'


Family Member: 'No, I'm her great nephew.'

Citibank: 'Could you fax us a certificate of death?'


Family Member: 'Sure.' (Fax number was given)


After they get the fax:


Citibank: 'Our system just isn't setup for death. I don't know what more I can do to help.'

Family Member: 'Well, if you figure it out, great! If not, you could just keep billing her. She won't care.'

Citibank: 'Well, the late fees and charges do still apply.'


(What is wrong with these people?!?)


Family Member: 'Would you like her new billing address?'

Citibank: 'That might help...'


Family Member: ' Odessa Memorial Cemetery, Highway 129, Plot Number 69.'

Citibank: 'Sir, that's a cemetery!'


Family Member: 'And what do you do with dead people on your planet?




"O Diem Praeclarum!"Big Smile

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Simi_Papa Big Smile [:D] replied on Fri, Aug 12 2011 2:24 PM

Love the last line!!!  We had a fun time like this when my MIL was reported as dead (she is still alive).  Apparently some funeral home in St. Louis, MO reported the wrong social security number for one of their "customers".  We found out when her bank rejected a debit card charge and when we checked they said she was reported as deceased.  Trying to prove that you are not dead was something like this conversation above.  It took about 3 months to get everything back to normal.


"May the Force be with you!"

Diagnosed in 1997; Off all meds except Metformin!! Smile

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